|
Where are you located?
Ground Floor, Cattleya Building
235 Salcedo Street, Legazpi Village, Makati City 1223 Metro Manila Philippines |
|
What are your store hours?
Monday – Sunday: 12:30 to 7:00PM
*Unless stated otherwise. Please check our Instagram page for updates regularly. |
|
Can I reserve an item that is posted on your Instagram page?
Message us on Instagram.
|
|
Do you have a phone number or contact number I can call or text?
+639776981521
|
|
What is the best way to contact the store?
Please send us a DM on Instagram. We do our best to reply within a day to each of your inquiries. We get tons of messages daily and we appreciate your patience.
|
|
Do you ship and allow online purchases?
Yes, please click here for our online store.
|
|
What is your return policy?
Absolutely no returns and exchanges!
|
|
Are all the items you sell authentic and legit?
100%. All the items in the store go through an in depth authentication process by our team before going out on display. We do not accept fakes!
|
|
When will you get more of an item that is sold out?
We get new stocks daily brought in by customers. Everything that comes in gets posted on our Instagram page. Follow us for daily updates.
|
|
Do you accept trades?
Absolutely! All day! Everyday!
|
|
Do you take used sneakers?
Used, no box, or a replacement box, we take them. Just bring them by for an appraisal with our traders.
|
|
Do you buy shoes outright for cash?
Yes we do! Everyday! Bring them by the store for an offer!
|
|
How do I consign at Cop Garden?
Bring your items to the store and sign up for consignment with our team. They will explain the procedure and gladly answer all your questions.
|
|
Who sets the prices of items that are brought in for consignment?
Both consigner and our team will agree on prices before putting the items up for sale. Prices of items consigners set will not be changed unless advised by the owner of the respective items.
|
|
How do I sell my item to cop garden?
Simply bring your items to the store so we can make a cash offer.
|
|
How do I trade in my item to cop garden?
Bring your items to the store so we can give you a store credit value. This is a higher value than our cash offer. You can use store credit to trade for other items. You can add cash together with your store credit to get something of higher value or get some cash back if you get an item lesser than your store credit.
|
|
When will I get paid for my consigned items once they are sold?
Contact us through the consignment hotline for the schedule of your payment pickup.
|
|
How will I get paid for my consigned items once they are sold?
Cash/check payment in store pickup only! Present a valid government I.D. With the name you have registered the item under.
|
|
Can I use my consignment balance to purchase other items in the store instead of taking the cash?
Yes absolutely, but only after your item has been sold! These transactions may only be done in store!
|
|
What is the best way to stay updated with stocks and store news?
Follow us on our Instagram page here!
|
|
Do you only have one branch?
As of the moment, yes.
|
|
Can I ship my items to be sold or consigned?
To avoid any damages or loss, all consignment in-take must be done in store only. Drop by!
|
|
How do I know if a shoe I want is still available in the store?
Please send us a DM on Instagram.
|
